Terms of Service
Terms of Trade at Caliente.dk
General Information
Caliente.dk
Gartnerbakken 14
8722 Hedensted
Email: Info@caliente.dk
CVR NR: 44896273
Prices
At Caliente.dk, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right
to change prices from day to day without prior consent. Reservations are made for sold-out items.
Payment
Caliente.dk accepts payment with Shop Pay, Mobilpay, Cards, Visa Mastercard, American Express, Maestro
UnionPay, Japan Wallets, Apple Pay, and Google Pay
Payment will be debited from your account when the item is bought. All amounts are in DKK.
Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.
Delivery
Caliente.dk strives to ship orders placed before 5 p.m. the same day, orders thereafter are shipped
the next business day.
All goods will be delivered to the delivery address specified when ordering or to the nearest parcel
box.
Your goods will be sent with Post Nord or GLS in denmark
NOTE: If there is no space at the delivery location, the package will be moved to the nearest delivery
location, which you will be notified of. If problems arise, please contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 business days in denmark and 2-
7 days in all europe after ordering.
Special delivery terms apply to certain items. The terms will be stated specifically prior to purchase of
these items.
Right of complaint
There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies
to defects in material and/or manufacturing. You can have the item repaired, exchanged, the money
returned or the price reduced, depending on the specific situation. The complaint does not apply to
errors or damage caused by incorrect handling of the product/service. You must complain within a
"reasonable time" after you have discovered the defect/fault. Caliente.dk will cover return costs to a
reasonable extent.
When returning, complaints and exercising the right of withdrawal, send to:
Caliente.dk
Gartnerbakken 14
8722 Hedensted
Shipments via cash on delivery are not accepted.
Refund
If it is a refund, please include bank information in the form of a bank account number and account
number so that the agreed amount can be transferred. This information can be provided without risk
by email. email or other electronic form, as it is not sensitive information and will only be used for our
fulfillment of the refund.
Right of withdrawal
A 14-day full right of return is given for goods purchased in our webshop.
The period is calculated from the day;
- When you receive the order.
- Receive the last item in physical possession, when it concerns an agreement for several different
goods, ordered in one order, but delivered individually or in several installments.
- Receive the last lot, or last part in physical possession, when it concerns an agreement for the
delivery of goods consisting of several lots/parts.
- The first item in physical possession, when it concerns regular delivery of goods over a certain
period.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after purchase and you must return the
shipment no later than 14 days after cancellation. The notification must be given by email at
Info@headheal.dk. In the notification, you must clearly indicate that you wish to exercise your right of
withdrawal. If you wish to return the item to us, you must fill out the enclosed Return Form and send
the item to:
Caliente.dk
Gartnerbakken 14
8722 Hedensted
You cannot cancel by simply refusing to receive the item without clearly notifying us of this.
Items excluded from the right of withdrawal
The following types of items are not included in the right of withdrawal:
- Items that are manufactured according to the consumer's specifications or have been given a clear
personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where
the seal has been broken after delivery.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
- Goods where the seal has been broken.
- Non-financial services provided, the provision of which has commenced with the consumer's prior
express consent and acknowledgement that the right of withdrawal expires when the service has
been fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun
with the consumer's prior express consent and acknowledgement that he thereby loses his right of
withdrawal.
- Newspapers, periodicals or magazines, however, excluding subscription agreements for such
publications.
- Agreements concluded at public auction.
- Goods that deteriorate or become obsolete quickly.
Returns
You must return your order without undue delay and no later than 14 days after you have exercised
your right of withdrawal. You must bear the direct costs in connection with the return. When returning,
you are responsible for ensuring that the goods are properly packaged. You must enclose a copy of
the order confirmation. The dispatch will be faster if you also complete and enclose our Withdrawal
Form.
You bear the risk of the goods from the time of delivery of the goods until we have received them
back.
We do not accept packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the item that is caused by handling other than
what is necessary to determine the nature, properties and functioning of the item. In other words, you
can try the item as if you were trying it in a physical store.
If the item has been tried in addition to what is described above, it is considered used. This means
that if you cancel the purchase, you will only receive a part or none of the purchase amount back,
depending on the commercial value of the item at the time of receipt - of the return. In order to receive
the full purchase amount back, you must therefore try the item without actually using it.
Refund
If you cancel your purchase, you will of course receive the amount you have paid to us back.
In the event of a deterioration in value for which you are liable, this will be deducted from the purchase
amount.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including
delivery costs (except for additional costs resulting from your choice of a type of delivery other than
the least expensive type of standard delivery offered by us), without undue delay and no later than 14
days from the date on which we are informed of your decision to exercise your right of withdrawal.
Reimbursement will be made using the same means of payment as you used for the original
transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned goods, unless you have provided
documentation of having returned them before that time.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following
information about you:
Name
Address
Telephone number
E-mail address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the goods to you and to be
able to process inquiries regarding your purchase. The processing is carried out in accordance with
the rules in our personal data policy for Headheal.dk. Here you can read more about how your
information is processed, when it is deleted, and what rights you have as a registered user.
Complaints options – overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaints Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint in the EU
Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: info@caliente.dk