Refund policy
If you need to return an item due to an error or issue, please email us at
info@caliente.dk with your order number (#xxxx) and request a return. Returns must be
requested within 14 days of receiving your order and will only be accepted if the item is
unused, unopened, and in its original packaging. Items that are opened or show signs of
use cannot be returned. Requests made after the 14-day period will not be accepted. A
return label fee of 41 DKK will be deducted from the refund amount when processing
returns. Additionally, a 10 DKK handling fee applies. Refunds Refunds will be issued
once the returned items have been received and inspected. The refund will cover the
full purchase price but will exclude the original shipping cost. Customers are
responsible for the return shipping fees. Please note that it takes 5-7 business days for
the refunded amount to be processed and appear in your account. Lost or Stolen
Packages Caliente is not liable for any packages that are lost or stolen after being
marked as delivered to the address provided at checkout. In such cases, we will confirm
delivery details, including tracking information and carrier details, to assist you in
resolving the issue with the shipping provider.

What's your refund policy?We do not accept returns if:

- The goods are used or appear to have been worn.
- The 14-day return period has been exceeded.
- The goods are not packed properly.
- The goods have been exposed to smoke or other odors and substances.
- Hangtags are removed or damaged.
- The goods are not the originals that we sent to you.

Please remember to include your order number in your return parcel.